The extension is not visible
Open Chrome’s Extensions menu and pin BRO-ker Extension. If it is missing, reinstall it from the official Chrome Web Store listing.
Installation guide →Official extension support
Get back to watching.
Quick checks for installation, channel detection, account connection, Activity, and connected settings.
Start with these checks
A channel is not detecting
Open the channel, confirm Telegram or Discord is enabled in Sources, enable watching for that channel, and select one network.
Channel settings →Connection shows offline
Open Settings and refresh or test the connection. If you are logged out, complete the Telegram connection flow again.
Connection guide →Activity looks empty
Activity begins after a newly displayed supported address appears in an enabled channel. Confirm the channel is watching and the selected network matches.
Review extension tabs →Activity is waiting to sync
The Activity notice shows detections queued while sync is offline and warns if the bounded local retry queue drops entries. Watching remains local while sync is unavailable.
Connection checks →Auto-buy is unavailable
Check the connection, current settings sync, wallet, amount, channel state, positive hourly and daily caps, and the displayed blocked reason.
Connected settings →A website link will not open
Confirm Chrome can open HTTPS pages for extension.bro-kerbot.com and that a privacy or security tool is not blocking the domain.
Return home →Safe support information
The extension includes safe support-information and diagnostic copy actions. They are designed to exclude authorization details, extension tokens, session IDs, API keys, private keys, seed phrases, and service secrets.
- Share the extension version and the visible non-sensitive error message.
- Describe the source, selected network, and whether the channel is enabled.
- Use the extension’s Copy support info action when asked by official support.
Never send: private keys, seed phrases, wallet backups, Telegram login codes, passwords, extension tokens, bearer tokens, or screenshots containing secrets. Official support will never ask for them.
Official links
Support Bott.me/BRO_kerSupportBot
BRO Communityt.me/solbrocommunity
Product updatest.me/solbroupdates
BRO-KER websitebro-kerbot.com